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We've put together commonly asked questions about ordering stock precision components and technical support information on CAD Models, shipping and parts customization.

If you do not find what you are looking for or have additional questions, please Contact WM Berg Customer Service for further information. For assistance from one of our experienced associates, call us at(800) 232-2374 Monday-Friday 7:30am to 5:30pm CST.

Catalog Technical Documents Site Map Feedback
What do you want to know about WM Berg Website features and components ordering?

CAD Models
Please visit our CAD model help page for detailed information or check out our new CAD application specific help.



Online Catalog
In order to view our catalog, Adobe Acrobat must be installed on your PC. Click here to download Adobe Acrobat. If you are having trouble viewing our catalog, please see the following Adobe support documents.


(04/17/02) Netscape users please read: Netscape v6 & Adobe PDF Plug-In Issue


Adobe - PDF Support Documents
Configuring Internet Explorer and AOL for Windows to Display PDF Files
Configuring Internet Explorer for Mac OS to Display PDF Files
Configuring Netscape Navigator for Windows to Display PDF Files
Configuring Netscape Browser for Mac OS to Display PDF Files
Some Acrobat Capabilities Don't Work in Netscape 6.0 Browsers
PDF Pages Don't Appear in Web Browser Window

Get Acrobat Reader


Product Availability

More products are available other than those shown in our online catalog. Custom configurations are our specialty. Use our Part Customization System to request a quote or contact Customer Service.




Stock Quantities
Our web site uses several symbols to quickly indicate stock quantity. The stock symbols indicate quantities which are in stock and available for immediate shipment. Stock quantities are updated every 24 hours. If one of the products ordered is out of stock or partially in stock, we will contact you for further instructions.
Note: All shipments are subject to availability.



Green Check box In Stock - The maximum quantity shown is in stock
Yellow check box Partially In Stock - The minimum quantity is in stock, the maximum quantity is not in stock.
Red X Out Of Stock - The minimum quantity shown is not in stock.


Payment Methods

Initial user registration on the web site are for credit card sales, faxed or mailed in orders. Call your W.M. Berg sales representative to inquire about using your company account on the web site. We accept Visa, Mastercard, American Express, checks and money orders. Credit card orders will be charged immediately prior to shipment. Payment must be received previous to shipment. All prices are quoted in US$ Dollars. Payments must be made in US$ Dollars.



Order Processing

Orders received before 3:00PM EST Monday through Friday will ship the same day. Orders received after 3:00PM will ship the next business day.



Order Confirmation

We will send a confirmation email to the email address provided within 1 hour of submitting your order.  If not received within 24 hours, please contact Customer Service.



Sales Tax

Shipments made to CA, TX, IL, OH, GA, PA, NY and MA are taxable. We accept tax-exempt orders. Fax your tax exempt certificate to Customer Service at (800) 455-BERG. We will process your order upon receipt.



Site Security

When you place an order and initiate check out, the browser session automatically becomes encrypted. Credit card data is not stored on our web site.



Shipping

Shipments are made via United Parcel Service. We cannot ship to PO Boxes, please include a valid shipping address. Allow up to 5-7 business days for ground service. International and Canadian shipments will incure additional shipping charges. Please call directly or email Customer Service for a quotation on shipping charges for these destinations.




Shipping Confirmation

We will send a confirmation email, including UPS tracking number to the email address provided within 1 hour of shipping your order.



Forgot Password?

During our registration process, we asked you to choose a password. If you've forgotten your password, click here. Enter the email address you provided with your registration, leave the password blank and click Continue. Your password will be automatically emailed to you.

Update Registration Data

Each time you log into your account, you will have the opportunity to change your billing and shipping information. After making your updates, click Save Changes. In doing this, your account will automatically update with the correct information.



What should I do if I have a problem or question?

First see if your problem or question is addressed on our Help pages, If you are still experiencing problems or need additional assistance:



For immediate assistance, contact us at (414) 747-5800 or 800-232-2374 Monday through Friday between 7:30am and 5:30pm CST.

 

Part Customization Engineering Services
 
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(414) 747-5800
(800) 232-2374
RoHS and DFARS compliance, gears, sprockets, gear boxes, bearing components manufactures excellance from WM Berg

Available upon request

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WM Berg ISO 9001:2008
Certified


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ITAR Registered


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