Tech & Application Support

How long will it take to receive my quote?

All quotes that are submitted through the website are reviewed within 24 hours. Quoations for standard catalog components will be completed and returned to you in one business day. Quotations that include modifications to standard parts or complete customized solutions to be developed, will be acknowledged within one business day. Our customer care representative will provide an accurate estimate as soon as possible on a case by case basis. 

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Where can I receive pricing and lead time for precision components?

In order to provide the most up to date information to our customers, we review each quote submitted to our website. W.M. Berg does not maintain a large inventory for every individual component in our extensive catalog, therefore pricing and lead time can vary. We are committed to providing our customers with the highest quality of components delivered according to our most accurate lead time.  Contact our customer care center directly today at (414)747-5800 or 1-800-232-BERG.

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How do I select a Gear for my application?

Determining the best fitting and functional gear for your application is critical to the success of your project. Our technical team is happy to assist in every way. Here are the primary pieces of information required to start the conversation.

1. Determine what type and pitch you need based on the mating gear. 

2. Decide on the amount of teeth and face width (thickness) of the gear and the bore size.

3. Choose material and style of mounting your gear. 

Shop Gears

How do I select a shaft for my application?

Determining the best fitting and functional shaft for your application is critical to the success of your project. Our technical team is happy to assist in every way. Here are the primary pieces of information required to start the conversation.

1. Determine what material and length of shaft is needed. 

2. Determine the diameter and tolerance required. 

3. Select a shaft from WM Berg's shaft selection.

Shop Shafts

How to select the corresponding sprocket for your belt?

Determining the best fitting and functional sprocket for your belt is critical to the success of your project. Our technical team is happy to assist in every way. Here are the primary pieces of information required to start the conversation.

1. Choose the same pitch as your belt.

2. Determine the number of teeth or size of pulley required.

3. Determine what material and style od mounting is required and you are ready to select.

Shop Sprockets

How to select the correct belt for your application?

Determining the best fitting and functional belt is critical to the success of your project. Our technical team is happy to assist in every way. Here are the primary pieces of information required to start the conversation.

1. Determine what pitch and operating load is best suited for your application.

2. Determine what length you will need and divide that length by the number of pitches to determine the belt size in pitches.

3. Select that pitch length in that belt size.

Shop Belts

How to select the correct coupling for your application?

Determining the best fitting and functional belt is critical to the success of your project. Our technical team is happy to assist in every way. Here are the primary pieces of information required to start the conversation.

1. Determine what bore sizes are required for each end. 

2. Use the technical data at WM Bergs “guide for Coupling Selection” to determine what type of coupling is best suited for your application.

3. Then select that style of coupling.

Shop Couplings

How to receive a quote?

Simply click on the request for quote. Here you will have the option to find quotes on our products, modified versions of our products, or upload your very own unique custom part.

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How do I order a catalog?

We encourage the use of our electronic copies that can be found here! The complete Berg inch or metric catalogs are available in limited printed quantities. It is our vision to provide you with all information as required and are happy to complete requests for our catalogs, however, we do support every effort to conserve paper and are commited to helping the environment. 

Catalog Download

 How do I follow up on my quotation?

At Berg we understand that communication is key when working with our customers. If you have not received a response or acknowledgment to your submitted quote please reference your case number and contact us at (414)747-5800 or 1-800-232-BERG, or email us at WmBergCustomerService@WmBerg.com.

Contact Us

Do you have a minimum purchase amount?

Yes, our minimum purchase is $250 per line item per order. This minimum is in place to control costs and ensure that we can provide our fastest lead times for your delivery needs.

How do I determine the lead times?

Simply click on the request for quote. Here you will have the option to find quotes on our catalog products, modified versions of our products, or upload your very own unique custom part. Once you have submitted your Request for Quote our customer care team will respond quickly to provide you the most accurate lead time on the same business day for quotes submitted between the hours of 8 a.m. CST and 12 p.m. CST. Quotes submitted after 12 p.m. CST will be answered before the end of the next business day.
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Where do I find current pricing?

Simply click on the request for quote. Here you will have the option to find quotes on our catalog products, modified versions of our products, or upload your very own unique custom part. Once you have submitted your Request for Quote our customer care team will respond quickly to provide you the most accurate pricing on the same business day for quotes submitted between the hours of 8 a.m. CST and 12 p.m. CST. Quotes submitted after 12 p.m. CST will be answered before the end of the next business day.
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How do I download a CAD drawing?

1. Shop our products

2. Select the precision component that you are interested in

3. Once the desired product has been selected the CAD drawing will display at the bottom of your screen. 

Shop Our Products

Where do I upload a custom part request?

To better assist your unique project requests and modifications our Request a Quote section has a modified part option. When you select a component to modify you will see an option to Upload your own custom solution. 

 

Select upload your own custom (pdf, doc, docx, or zip) and describe the part so we can provide you with an accurate quote.

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How do I request a modification to an existing component?

Browse our products to modify the product you'd like to customize. Each product contains downloadable files that can be modified and attached to your quote request.

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What modifications can be requested?

Our customers have the option to modify all our standard exisiting products or their own unique design.

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Do you provide engineering assistance for new projects?

Yes! Berg has a fully staffed Engineering department that provides support and expertise from the concept phase to the delivery of the end product. Our team will focus on working with you to determine the right soultion for your application.

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How do I work with Berg to receive a prototype?

Our dedicated engineering team and product experts work with our customers to develop reliable solutions to their complex problems. Here at Berg, we use our expertise and resources to bring your product to market quickly and efficiently using 3D printing. We can begin working together when you submit a request a quote for a customized solution. There is space to upload your documents and give as much detail as you like. Our customer care team will take your request and involve our team to provide you the best next steps to push your project from the design to prototype phase. Project size and complexity will determine the length of time required to produce prototypes. An accurate estimate will be provided to you quickly. 

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